Membership Terms and Conditions
- a) Cards may be used at all participating
Centres which are listed in the previous section (Membership Fees) - b) The card holder must report to reception
and the card shown on every visit prior
to participating in any activity, otherwise
the full charge may apply. - c) Cards are not transferable and any use
other than by the cardholder will result
in immediate cancellation of the card with no refund. - d) The manager or nominated deputy reserves
the right to refuse any application for a card. - e) Group/school hire of halls, rooms, pools and pitches, and classes/ activities run by non-centre staff and clubs, are not included in the “All Inclusive” scheme.
- f) Use of single courts for badminton, squash, short tennis, tennis courts are included under “All Inclusive”, but if any non “All Inclusive” cardholders are playing, participants will be liable for a proportion of the price of hire.
- g) Sunbed health and safety - where a sunbed is available there will be a limit of 2 sessions per week (with a minimum of a 3 day interval),and 20 sessions per year.
- h) Cardholders do not have preferential treatment over other users of the facility and maximum participant numbers will apply for any activity. Please check availability and book up to 7 days in advance when possible.
- i) Inclusive card holders may be limited to advance booking of, and participating in, two different sessions of activity per day. Additional use will be permitted at Manager’s discretion subject to space and maximising access for all customers.
- j) Highland Council reserve the right to add/remove activities from the programme of activities at any time.
- k) Highland Council reserve the right to charge additional fees for selected activities/classes.
- l) This cardholder is asked to commit for a minimum of 12 months and “rolling” thereafter. Payments should only be terminated by the lead cardholder giving 28 days notice in writing to issuing Centre after the initial 12 month period. Should you cancel within the first 12 months, you will only be able to rejoin the scheme 12 months from the date of joining.
- m) Highland Council reserves the right to review prices at any time. The cardholder will be given a minimum of 14 days notice of any proposed increase. They will then have the right to terminate their Direct Debit agreement without penalty within the 14 day period, failing which the member will be deemed to have agreed to the increase and their direct debit amount will be altered accordingly.
- n) On cancellation all cards associated with the cardholder must be returned to the issuing Centre. These would normally be returned with the letter of resignation.
- o) If a card is lost the cardholder must notify us immediately to de-activate the card, otherwise losses will be liable by the cardholder. This must be followed up in writing within 7 days of loss. Any credits on the card will be lost. There will be a charge of £2.50 for any replacement card.
- p) Cardholder fees are non-refundable.
- q) Changes to card categories are only allowed at the discretion of the manager or nominated deputy.
- r) “All Inclusive” card holders will not be entitled to credit for any part of courses not attended.
- s) The scheme includes an annual 2 week shutdown of facilities. However, if the building is closed for an extended period of emergency repairs then credit will be given for every additional full week closed.
- t) Budget cardholders will be required to show evidence of their status every 3 months.
- u) The card holder may use their card to borrow from any Library in The Highland Council network, with exception of those mobile libraries which are not yet computerised. If the person is not already a library member then a registration form must be filled out before they can use the card for library business.
- v) The High Life card remains the property of The Highland Council.
- w)The Highland Council reserves the right to review the terms and conditions and make reasonable changes.
